Privacy Policy

Information we may collect

Bonza Casino may collect information that is provided directly by you, generated when you use the website, or received as part of account, payment and verification processes. The information collected will depend on how you interact with the website and which services you use. We aim to collect information that is reasonably relevant to operating an online casino service, supporting players and meeting applicable obligations.

Account and identification information

This may include your name, date of birth, contact details, account login information, country or region, and other details supplied when registering or updating an account. We may also handle information used to confirm that an account belongs to the correct person and that the player is permitted to use the service.

Verification and compliance information

Where verification is required, we may handle copies or details from identity documents, proof of address, age information, source-of-funds information or other records requested for verification. This information may be used for identity checks, age checks, anti-fraud controls, responsible operation of the service and other legal or compliance purposes.

Payment and transaction information

We may handle payment method details, deposits, withdrawals, gaming activity, account balances, transaction histories and related records. Payment information may be processed by payment providers or other service providers. We do not suggest that every payment detail is stored directly by Bonza Casino; the way information is handled can depend on the payment method and the providers involved.

Technical, device and usage information

When you visit or use the website, technical information may be collected, such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and interactions with the website. This information helps with security, troubleshooting, performance, analytics and improving the player experience.

Communications and support information

If you contact support, we may keep the information contained in your messages, details used to verify your account and the history of the enquiry. We may also record preferences, complaints, feedback and other information needed to respond accurately and provide consistent support.

How we use information

Personal information may be used for the following purposes. We will seek to use information in a fair and appropriate way and only for purposes connected with the operation, security and administration of the website or otherwise permitted by applicable requirements.

• Creating, maintaining and administering player accounts.
• Providing casino games, account features and related online services.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, account ownership and eligibility to use the service.
• Detecting, preventing and investigating fraud, money laundering, misuse, collusion, account takeovers and other suspicious or unlawful activity.
• Managing security, access controls, technical performance and the stability of the website.
• Responding to questions, complaints, support requests and responsible gaming enquiries.
• Understanding how players use the website so that features, content and services can be reviewed and improved.
• Sending service messages, account notices, security alerts and other important operational communications.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies. You can withdraw consent to marketing at any time.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
• Protecting the rights, property, safety and legitimate interests of players, the website and relevant service providers.

Information may be shared with carefully selected service providers where this is needed to operate the website. Examples may include payment processors, identity and verification providers, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. These providers should receive only information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to respond to a valid legal request, protect users or the service, investigate suspected wrongdoing, enforce applicable terms, or meet an obligation that applies to the operation of an online gambling website. We do not sell personal information as a general business practice.

Cookies, storage and information security

Cookies and similar technologies

Bonza Casino may use cookies and similar technologies to remember preferences, keep account sessions working, support security, measure website performance and understand general usage patterns. Some cookies may be necessary for core functions, while others may support analytics, personalisation or marketing. Cookie availability and use can vary as the website and its services change.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect sign-in, game access, preferences or other website functions. Your browser may also provide options to delete existing cookies, reject future cookies or receive an alert before a cookie is stored.

Storage and security

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption or other safeguards appropriate to the type of information and the relevant risks. No website, online transmission or storage system can be guaranteed to be completely secure.

Information may be stored or processed by Bonza Casino or its service providers in locations that may be outside Australia. Where information is handled by a third party, appropriate arrangements should be used to support secure and lawful processing. Access to personal information is generally limited to people and providers who need it for their work.

How long information is kept

Information is kept for as long as reasonably needed for the purposes described in this policy, including account administration, support, security, dispute management and business records. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed or may lawfully be deleted, and withdrawing consent where processing relies on your consent.

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@bonza-casino.online. Please provide enough information for us to understand your request and identify the relevant account. We may need to ask for reasonable details to verify your identity before releasing, changing or deleting information. This is intended to protect your account and prevent unauthorised requests.

Withdrawing marketing consent will not necessarily stop service, security or account-related messages that are needed to operate your account or communicate important information. If you unsubscribe from promotional communications, you may still receive essential operational notices. A request to delete information may also be limited where records must be retained for legal, security, fraud prevention, dispute or accounting purposes.

We aim to handle privacy requests within a reasonable timeframe. The outcome may depend on the nature of the request, the information involved and any obligations that apply. If you believe information is inaccurate, please identify the part that needs updating and, where useful, provide the correct details. If you have concerns about how information has been handled, you can raise them using the same contact email.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the stated or reasonable effective date. We encourage players to review this page periodically so they remain aware of how information may be handled.