Responsible Gaming

Gamble responsibly

Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy or system that can ensure a win. Past results do not predict future results, and a losing streak does not make a win more likely. You should only gamble with money you can afford to lose after essential living costs and financial commitments have been covered.

Before you play, consider how gambling fits within your budget and your day-to-day life. Decide how much time and money you are prepared to spend, and stop when you reach your limit. Avoid increasing your stake to recover losses. Chasing losses can lead to larger bets, financial pressure and further harm.

• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Treat deposits and bets as entertainment spending, not an investment.
• Never gamble with money needed for rent, bills, food, loans or other essentials.
• Do not borrow money, sell possessions or use credit to gamble.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not gamble to celebrate, escape problems or change your mood.
• Keep gambling separate from everyday financial responsibilities.
• Remember that no game, bet or result is guaranteed.

You should also consider how gambling may affect people close to you. If your gambling is causing arguments, secrecy, missed responsibilities or financial difficulties, it may be time to pause and seek support. Asking for help early can make it easier to regain control. Gambling should never interfere with your relationships, employment, study, health or other important parts of your life.

Make informed decisions

Read the available game information before playing and make sure you understand the relevant rules. Take time to consider the possible outcome of each wager. Never assume that a game is due to pay a win, that a particular betting pattern will change the odds or that promotional material represents a guaranteed result. If you are uncertain about how a game works, do not play until you have obtained enough information to make an informed decision.

Tools to help you stay in control

Bonza Casino may make safer gambling features available through your account or customer support channels. These tools can help you manage how often you play and how much you spend. Availability, settings and operation may depend on the relevant account or platform processes.

Deposit and spending limits

Where available, use deposit or spending limits to decide the maximum amount you can add or use during a selected period. Choose an amount that fits comfortably within your personal budget. A limit is most useful when it is set before gambling begins, rather than changed during a session. Review your limit regularly and reduce it if your financial circumstances change.

Time reminders and breaks

Use session reminders, time tracking or scheduled breaks where these features are available. Gambling for longer than planned can make it harder to make calm decisions. Stepping away gives you an opportunity to review your time, spending and behaviour. Take regular breaks, leave the gambling environment and return only if you still feel comfortable and in control.

Reality checks and account reviews

Review your account activity regularly, including deposits, wagers and the time spent playing. A clear view of your activity can help you identify changes that may not be obvious while you are gambling. If the figures concern you, stop playing and consider using stronger restrictions or seeking independent support.

Temporary breaks and self-exclusion

If you need time away from gambling, ask about a temporary account break or self-exclusion option. Self-exclusion is intended for people who want to prevent themselves from accessing gambling services for a selected period or longer. During an exclusion period, do not create another account or try to bypass the restriction. If you believe you need support, contact an appropriate gambling help service as well as the operator.

Do not rely on gambling tools alone if gambling is causing harm. Limits can be helpful, but they do not replace a personal decision to stop or professional support when it is needed. If you cannot maintain a limit or break, treat this as an important warning sign and seek assistance.

Recognising signs of concern

Problem gambling can affect anyone. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work or wellbeing. The following signs may indicate that gambling is becoming difficult to control:

• Spending more time or money gambling than you intended.
• Trying to cut back or stop but being unable to do so.
• Chasing losses or believing a large win will solve financial problems.
• Gambling with money set aside for household expenses or other commitments.
• Borrowing money, using credit or selling belongings to continue gambling.
• Hiding gambling activity, deposits, losses or account information from others.
• Feeling restless, irritable or anxious when attempting to stop.
• Neglecting work, study, family, health or other responsibilities.
• Gambling to cope with stress, sadness, loneliness or other difficult feelings.
• Experiencing conflict, debt or relationship problems because of gambling.
• Continuing to gamble despite negative consequences.

If any of these signs apply to you, consider stopping gambling now and speaking with someone you trust. You can also seek confidential advice from a qualified gambling counsellor or an Australian gambling support service. Support is available for people who gamble, as well as partners, family members and friends affected by someone else's gambling.

If gambling has created urgent financial pressure, contact a free financial counselling service or a qualified financial counsellor. Do not take out additional loans or use further gambling as a way to address debt. A financial counsellor can help you understand your options and plan practical next steps. It may also help to talk openly with a trusted person and ask them to support you with budgeting, account access or taking a break.

Protect children and vulnerable people

Gambling services are not suitable for children. Keep your account details, devices and payment information secure, and do not allow another person to use your account. Consider device security and parental controls where appropriate. If someone else has accessed your account, stop using it and contact the operator through the available support channel.

Support, safety and account responsibilities

For help with gambling concerns in Australia, you can contact Gambling Help Online or a gambling support service available in your state or territory. You may also speak with your general practitioner, a mental health professional or a qualified counsellor. These services can provide confidential information, counselling, referrals and practical support. Support can be useful even if you are not sure whether your gambling is a problem.

If you are in immediate danger or experiencing a mental health emergency, contact local emergency services or attend the nearest emergency department. Gambling concerns can contribute to stress, anxiety and other mental health difficulties, so seek urgent assistance if you feel unable to keep yourself safe.

Responsible gambling also includes protecting your account. Keep your login details private, use a secure password and do not allow another person to gamble through your account. Tell Bonza Casino if you believe your account has been accessed without permission or if you need help applying an account restriction.

You must meet the minimum legal age and other eligibility requirements that apply to online gambling in your location. Do not allow children or other unauthorised people to access gambling services. Use device security, parental controls and account privacy settings where appropriate.

Bonza Casino may apply checks, restrictions or account actions where required by applicable law, platform rules or safer gambling procedures. These measures may include requesting information, reviewing activity, limiting access or closing an account. The availability of a gambling account does not mean that gambling is suitable for you, and it does not remove your responsibility to make informed decisions.

If you are unsure whether gambling is remaining within your control, pause before your next deposit or bet. Review your recent activity, speak with someone you trust and use the support options available. Taking action early is a positive step and does not require you to manage the situation alone.

Bonza Casino's responsible gaming information is general in nature and is not a substitute for professional financial, legal, medical or counselling advice. Always consider your own circumstances and seek independent assistance when you need it.